There is a little chart called "weekly top games" on the Arc launcher, and for as long as I can remember, Neverwinter has held the number one spot on it, followed by Star Trek Online in second. Ever since I came back though, I've noticed that STO has been in first place some weeks. Has Neverwinter really decreased in popularity that much?
I consulted the Steam Charts once again, just to get a gauge on the relative popularity of the two games, and they do indeed show more people having played STO than Neverwinter for most of 2020. The last time that happened was back in 2016! Then I realised that STO recently celebrated its 10th anniversary though, which I'm sure helped it garner some extra attention, and activity does appear to have been dropping off again since that event ended on PC.
That said, the Neverwinter chart has definitely seen better days too. The game's last major peak appears to have been in July 2018 with the release of Ravenloft (understandably), and after the release of Undermountain in particular you can see a noticeable decline in interest (also understandably if you ask me - people don't like having to relearn the entire game!). We'll see if the current climate encourages more players to give the game another chance, like I have.
STO also has active television series to bring in people as well, with Picard and Discovery out there.
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